Poop Busters 502 (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, advertisements, email communications, SMS messaging, and other digital platforms.

1. Information We Collect

We may collect personal and usage information in the following ways:
Information You Provide
When requesting services, contacting us, or submitting forms, we may collect:

• Name
• Email address
• Phone number
• Service address
• Billing or payment information (processed securely through third-party providers)
• Any additional information you voluntarily provide

Automatically Collected Information
When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Website usage activity
• Cookies and tracking technologies
• Approximate location data (if enabled)

Third-Party Information
We may receive information from advertising platforms, social media channels, scheduling software, CRM systems, and marketing partners when you engage with our business online.

2. How We Use Your Information

We use your information to:

• Schedule and provide pet waste removal services
• Send appointment confirmations and service updates
• Respond to customer inquiries and support requests
• Process payments securely
• Improve website functionality and customer experience
• Send promotional offers, marketing emails, and SMS communications (with consent)
• Analyze website traffic and advertising performance
• Comply with legal obligations

3. SMS Messaging

By providing your phone number and opting in, you agree to receive recurring automated and
non-automated text messages from Poop Busters 502 regarding services, reminders,
promotions, and updates.
Message frequency may vary. Standard message and data rates may apply.
Opt-Out
You may opt out at any time by replying:

• STOP — to unsubscribe
• HELP — for assistance

You may also contact us directly at:
info@poopbusters502.com
We do not sell or share your phone number with third parties for their own marketing purposes.

4. Email Communications

By providing your email address, you consent to receive service-related emails, promotions,
newsletters, and updates from Poop Busters 502.
You may unsubscribe at any time using the unsubscribe link included in our emails.
We comply with all applicable email marketing laws, including the CAN-SPAM Act.

5. How We Share Information

We do not sell your personal information.
We may share your information with trusted third-party providers who assist us with:

• Scheduling and customer management
• Payment processing
• Email and SMS communications
• Website analytics and advertising
• Business operations and technical support

These providers are required to maintain the confidentiality and security of your information.
We may also disclose information if required by law or necessary to protect our legal rights or
business operations.

6. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies, including:

• Google Analytics
• Meta/Facebook Pixel

These technologies help us:

• Understand website traffic
• Improve user experience
• Measure marketing performance
• Deliver relevant advertisements

You can modify your browser settings to disable cookies; however, certain website features may
not function properly.

7. Data Retention

We retain personal information only as long as necessary to fulfill business, legal, operational,
or contractual obligations.
You may request deletion of your personal information by contacting us directly.

8. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Opt out of communications

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from minors.
If you believe a child has provided personal information to us, please contact us immediately so we can remove the information.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to
protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact:
Poop Busters 502
Antoinette Reyes & Shantell Johnson
info@poopbusters502.com
1(866) 502-SCOOPIT
Headquartered in Louisville, Kentucky
Serving Louisville and surrounding communities